Last updated: October 11, 2025
Welcome to SellFlow.online!
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Return Policy outlines your rights and options for returning or exchanging items purchased from our store.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and unwashed.
- The item must be returned in its original packaging with all tags and labels attached.
- Returns must be initiated within 7 days of receiving your order.
Items that do not meet these conditions may not be eligible for a refund or exchange.
2. Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned or exchanged:
- Innerwear, lingerie, and swimwear
- Accessories (e.g., jewelry, masks)
- Discounted or clearance sale items
Please review your order carefully before completing your purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact our support team at support@sellflow.online with your order number, reason for return, and product photos (if applicable).
- Our team will review your request and provide you with a return authorization and shipping instructions.
- Ship the item back to the address provided by our customer service team.
Note: Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–7 business days to your original payment method.
- Please note that shipping charges are non-refundable.
If you haven’t received your refund after the processing period, please check with your bank or payment provider before contacting us.
5. Exchanges
If you wish to exchange an item for a different size or color, please contact us at support@sellflow.online.
- Exchanges are subject to product availability.
- If the requested item is unavailable, we’ll issue a refund or store credit instead.
6. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery with clear images of the issue.
We will arrange a replacement or a full refund at no extra cost.
7. Contact Us
For any questions or concerns about our Refund and Return Policy, please reach out to us at:
📧 support@sellflow.online
🌐 www.sellflow.online